Refund policy

Cloudy Soap Return & Refund Policy

At Cloudy Soap, we take pride in crafting high-quality, handmade soaps. If you are not completely satisfied with your purchase, here is how returns and refunds work.

1. Returns
Unused, unopened soaps can be returned within 30 days of delivery for a refund or exchange. Items must be in their original packaging and in resaleable condition.
For hygiene and safety reasons, we cannot accept returns on soap that has been opened or used.

2. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a refund, and we cover the shipping either way.

3. Non-returnable items

• Used or opened soaps and skincare products
• Gift cards

4. Refunds
Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item. Your bank may take a few days longer to show it.
Original shipping charges are non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

5. Cancellations
Orders can be cancelled within 6 hours of purchase. After that the order is processed and shipped, and cancellation is no longer possible.

6. Lost or stolen packages
Once a package is marked as delivered by the carrier, Cloudy Soap is not responsible for lost or stolen parcels. Please contact the carrier first, and email us if you need help.

7. How to start a return
Email hello@cloudysoap.com with your order number, a description of the issue, and photos if relevant. We reply within one business day.