Return Policy for Soaps

At Cloudy Soap, we take pride in the quality of our handcrafted products and your satisfaction is our top priority. Due to the personal nature of our soaps, we have the following return policy:

1. Return Eligibility

• Unused and unopened soaps may be returned within 30 days of delivery for a refund or exchange.
• Items must be in their original packaging and in a resaleable condition.

2. Non-Returnable Items

• Used, opened, or partially used soaps cannot be returned due to hygiene and safety reasons.
• Custom or special-order products are non-refundable.

3. Damaged or Defective Products

• If your soap arrives damaged, defective or incorrect, please contact us within 14 days of delivery with your order number and a photo of the issue.
• We will send a replacement or issue a refund, and we cover the shipping either way.

4. Refunds

• Approved refunds are processed to the original payment method within 5–7 business days after we receive the returned product. Your bank may take a few days longer to show it.
• Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

5. Exchanges

• If you'd like to exchange a product, please make sure the item meets the return eligibility above and contact us to arrange it.

6. Cancellations

• Orders can be canceled within 6 hours of purchase. After that, the order is processed and shipped, and cancellation is no longer possible.

7. How to Start a Return

• Email us at hello@cloudysoap.com with your order number, a description of the issue, and photos if relevant.
• We reply within one business day and will guide you through the return or exchange.

We're committed to giving you a good experience and will do our best to resolve any concerns. Thank you for choosing Cloudy Soap!