Terms and Conditions

Welcome to Cloudy Soap! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our services or purchasing our products. If you do not agree with any part of these Terms, you must not use our website.



1. General Information

1.1 Acceptance of Terms
By using the Cloudy Soap website, you accept these Terms and Conditions in full. If you do not agree with these Terms, please refrain from using our website.

1.2 Changes to Terms
We reserve the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of the website after any changes will constitute acceptance of the updated Terms.


2. Products and Availability

2.1 Product Descriptions
We strive to provide accurate descriptions of our products, including ingredients, benefits, and usage. However, please note that as these are handcrafted soaps, the design and colors of the soaps may vary slightly from the pictures shown on the website.
2.2 Product Availability
All products listed on our website are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a refund.


3. Ordering and Payment

3.1 Order Process
By placing an order on our website, you make an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or issues with your payment.
3.2 Payment
All orders must be paid for in full at the time of purchase. We accept major credit cards and other payment methods as listed on the website. You agree to provide accurate and complete payment information when placing an order.


4. Shipping and Delivery

4.1 Shipping Fees
Shipping fees are calculated at checkout based on your delivery location. These fees are non-refundable, and shipping times are estimates. Delivery dates may vary based on location and external factors like weather or shipping carrier delays.
4.2 Order Tracking
Once your order has been processed, you will receive a tracking number to monitor your shipment’s progress.
4.3 Risk of Loss
The risk of loss or damage to products passes to you once the products are delivered to the designated shipping address.


5. Returns and Refunds

5.1 Return Eligibility
Due to the nature of our products, we cannot accept returns on opened or used soaps. Unopened and unused products may be returned within **14 days** of delivery for a refund or exchange.

5.2 Damaged or Defective Products
If you receive damaged or defective products, please contact us within **7 days** of delivery with proof of the issue. We will offer a replacement or refund.

5.3 Refund Process
Approved refunds will be processed to the original payment method within **7-21 business days** after approval. Shipping charges are non-refundable.


6. Privacy and Data Protection

6.1 Privacy Policy
We are committed to protecting your privacy. By using our website, you agree to our **Privacy Policy**, which outlines how we collect, use, and protect your personal information.

6.2 Data Security
We implement reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure.



7. Intellectual Property

7.1 Content Ownership
All content on this website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Cloudy Soap and is protected by copyright and trademark laws.

7.2 Limited Use License
You may not use, reproduce, or distribute any content from the website without the express written consent of Cloudy Soap.


8. Limitation of Liability

8.1 No Warranties
Cloudy Soap makes no representations or warranties about the accuracy, reliability, or availability of the website or its content. All products and services are provided “as is” and without warranty.

8.2 Liability
Cloudy Soap will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.


9. Governing Law and Disputes

9.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia.

9.2 Dispute Resolution
Any disputes arising from these Terms will be resolved through arbitration or mediation, as determined by Cloudy Soap, before a neutral third party.


10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
Cloudy Soap
Email: hello@cloudysoap.com




By using this website or placing an order, you agree to abide by these Terms and Conditions. Thank you for choosing Cloudy Soap!